Parts of this document have been adapted from a template available from SEQ Legal (https://seqlegal.com).
Information we collect about you
When you visit our website:
When you contact us via email, through our website or over the phone:
When you make a booking to play one of our games or purchase any of the other products that we offer for sale, either online, over the phone or in person:
When you sign up to our newsletter:
When you visit our premises or take part in one of our experiences:
When you request from us access to personal information held about you:
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
How and why we use your personal data
How – to administer our business and enable your use of the services available on our website;
Why – necessary for the performance of a contract with you, and for our legitimate interests (to keep our records accurate and up to date).
How – to help train new staff members;
Why – necessary for our legitimate interests (to ensure that we are able to provide the best service to you).
How – to supply and send to you services or goods purchased through our website, as well as to send statements, invoices and payment reminders to you, and to collect payments from you;
Why – necessary for the performance of a contract with you.
How – to enter you into a prize draw or competition, and contact winners to deliver prizes;
Why – necessary for the performance of a contract with you.
How – to send you non-marketing commercial communications, to collect customer feedback via TripAdvisor’s ‘Review Express’ service, and to respond to queries or complaints made by or about you relating to our website;
Why – necessary for the performance of a contract with you, and for our legitimate interests (to respond and deal with any requests, and to assess and improve our website, escape room experiences, and business in general so that we are able to provide the best service to you).
How – to send you our email newsletter if you have actively opted-in to receive it;
Why – necessary for our legitimate interests (to share important news and relevant information where you have requested it).
How – to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
Why – necessary for our legitimate interests (to measure online interactions with our business, and to develop our business and inform our marketing strategies accordingly).
How – to keep our website secure, prevent fraud and verify compliance with the terms and conditions which govern the use of our website;
Why – necessary to comply with a legal obligation, and for our legitimate interests (to ensure transactions and interactions with us are not fraudulent).
How – to conduct our publicity activities, for example publishing team photos on social media sites (with your consent, where not already covered in our booking Terms and Conditions);
Why – necessary for our legitimate interests (publicity).
How – to verify your identity when you request from us access to personal data held about you;
Why – Necessary for compliance with a legal obligation.
How – we monitor our games via CCTV;
Why – necessary for our legitimate interests (to allow us to run our escape games effectively and provide in-game assistance to players, for maintaining the security of our property and premises, and to prevent and investigate crime).
Disclosing your personal data
We sometimes share your personal data with trusted third parties. This information is disclosed on a strict need-to-know basis and only insofar as it is necessary for the purposes described in this policy. These trusted third parties are as follows:
We may also disclose your personal information:
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
Transferring your personal data outside of the UK
We may need to transfer your personal data to third parties located outside of the UK. If this is the case, we will ensure that the personal data is protected to a level that meets the requirements of UK law.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, including the following measures:
You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
Retaining your personal data
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for. This includes for the performance of a contract with you, for satisfying legal obligations, and for accounting and reporting requirements.
With respect to legal obligations, we will retain documents (including electronic documents) containing personal data:
Once it has fulfilled the purposes we collected it for, your personal data will either be deleted or made anonymous (so that it can no longer be associated with you as an individual) and kept solely for statistical purposes.
You have the right to instruct us to provide you with any personal information we hold about you.
You have the right to ask us not to use or process your personal data for marketing purposes.
You have the right to ask for the personal data we hold about you to be updated if it is incomplete or inaccurate.
In some circumstances you may be entitled to ask us:
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
We have no control over, and are not responsible for, the privacy policies and practices of third parties.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. We may use both session and persistent cookies on our website.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
We use a number of local cookies, as summarised below:
The services mentioned above can operate through third party requests, i.e. requests that are made from a user to an external service. Despite the fact that these requests don't set any cookies, you should be aware that they can still transfer privacy information to third parties.
Most browsers allow you to refuse to accept cookies; however blocking or deleting all cookies will have a negative impact upon the usability of many websites. If you block cookies, you may not be able to use all the features on our website and you may have to re-enter information that was previously stored as a cookie.
The links below provide more information about controlling cookies on your desktop and mobile device:
Our contact details
This website is owned and operated by Dr Alex Mulhall T/A Co-Decode Live Escape Games. Our principal place of business is at:
Unit 35C BSS House
Cheney Manor Industrial Estate
You can contact us:
We may update this policy from time to time by publishing a new version on our website. Where appropriate, we will notify you of the changes when you next visit our website.